May 2014 – April 2015 (1 year), Northern Railway Hq, Baroda House, New Delhi

Catering services over Northern Railways, in trains and in Parliament House.

July 2013 – May 2014 (11 months)New Delhi Area, India

Managing the Minister’s office and priority works. Co-ordinating with the Ministry and its attached organizations for achieving the goals of the Government on Infrastructure Development.Handling the Parliament related work. Suggesting processes and systems approach for transparent, efficient, and customer-oriented administration with an emphasis on reducing corruption. Analysing draft national policy statements and suggesting how policy can be made more responsive to public expectation and expediting the implementation of major roads & highway’ projects in the country.

May 2012 – July 2013 (1 year 3 months)Mumbai Area, India

Giving leadership to the toughest railway division in the country staffed by 150 officers and 28,000 employees, managing the running of 1300+ suburban trains per day, 70 mail/express trains every day, both carrying 38 lakh people per day. Introduced systems for efficient service with sensitivity to the public. Brought in a system of Think Tank over the Division to plan for developmental and safety issues/works with user comfort in the forefront of mind and implement in phases. Open door policy for officers and the staff as well as members from the public to weave a bond between the user and the service provider. Transparency in working and speeding up projects. Giving the Division a vision statement and missionary zeal, respect to the lowest functionary and sharing of best practices.

July 2008 – May 2012 (3 years 11 months)

Managing the Minister’s office and priority works. Co-ordinating with the Ministry and its attached organizations for achieving the goals of the Government.Suggesting processes and systems approach for transparent, efficient, and customer-oriented administration with an emphasis on reducing corruption. Analysing draft national policy statements and suggesting how policy can be made more responsive to public expectation and defining the implementation strategy and plan of action. Designing management information systems for the two major public-interface organizations.

April 2006 – August 2007 (1 year 5 months)

Work Profile & Outstanding Achievement: Managed the entire work of the Minister’s Office in Ministry of Culture inclusive of all official matters, departmental files, Parliamentary work; provided interface between the Minister and the Ministry; analysed strengths and weaknesses of Department and suggested ways and methods to improve efficiency; managed foreign tours and diplomatic missions; gave a national media profile to the Ministry; streamlined the delivery mechanism.

July 2004 – March 2006 (1 year 9 months)

Work Profile & Outstanding Achievement: Managed the entire work of the Minister’s Office inclusive of all official matters, departmental files, Parliamentary work; provided interface between the Minister and the Ministry; analysed strengths and weaknesses of Department and suggested ways and methods to improve efficiency; managed foreign tours and diplomatic parleys; assisted in top secret peace negotiations at national level; streamlined the delivery mechanism.

October 1999 – July 2004 (4 years 10 months)

Profile: Organising positive publicity for Indian Railways at national level through display advertising; production of TV Films; TV & Radio Spots /Documentaries; printing of booklets/brochures; Participation in National & International exhibitions; Public Relations Policy; Film shooting permission to foreign TV Channels; Formulation of PR Budget and control; Co-ordination with all Zonal Railway Chief Public Relations Officers and PR Cadre Management.

Outstanding Achievement: Massive media and publicity plan for the 150th Year of Railways in India was conceptualised, led and implemented as a national program. Contributions: Mascot & 150th Year Logo (released by Prime Minister of India), Steam Heritage Runs, Exhibition On Wheels Train, Laser Show & Cultural Pageant at JLN Stadium, First ever Commemorative & Circulation Currency Coins on Railways in150 years. Conceptualised and made “Vigyan Rail”, first ever 12-coach science exhibition on wheels to move all over India (2003-2004).

February 1997 – October 1999 (2 years 9 months)

Work Profile: Commercial Policy formulation; Co-ordination of all Commercial matters at Zonal HQ level; Management of Rail Traveller’s Service Agents; Monitoring Ticket Checking activities at zonal level and earnings therefrom; Piloting anti-fraud checks; Customer Care schemes; Passenger Information System; Ticketing.

Outstanding Achievement: Customer Care Institute was started in Delhi signalling a major design improvement in training of front-line staff and their re-orientation to customer service.

February 1996 – February 1997 (1 year 1 month)

Work Profile: Acceptance Testing of Management Information System imported from Canadian Railways; Writing User Specifications for the Freight Operations Information System of Indian Railways.

Outstanding Achievement: The infirmities of TRACS, the Canadian System and its incompatibility with Indian Railway operations was brought out saving more than Rs. 1,000 crores of Government revenue. Moreover the foundation of the FOIS was laid on sound footing by formulating the User Specs.

October 1991 – February 1996 (4 years 5 months)

Work Profile: Management of Railway Freight and Coaching Operations; Marketing of train rakes for car loading and monitoring their running for optimum usage; Disaster Management during railway operations; Running of Commercial Establishments at railway stations; Running and Maintenance of Luxury Tourist Trains- Palace on Wheels & Royal Orient Express.

Outstanding Achievement: The Royal Orient was started as India’s second luxury train flawlessly.

January 1990 – October 1991 (1 year 10 months)

Work Profile & Achievement: Studied Claims cases filed in the Tribunal; Prepared Written Statements, conducted Examination-in-Chief and Cross-Examination of witnesses; Presented Arguments before the Railway Claims Tribunal Bench on behalf of Railways.

December 1988 – January 1990 (1 year 2 months)

Work Profile & Achievement: Formulation of Traffic Facility plans; Critical Examination of Survey Reports, done of the entire northern railway system.

October 1987 – December 1988 (1 year 3 months)

Work Profile: Management of Railway Commercial Establishments- Booking Offices & Reservation Offices at railway stations; Co-ordination of all Commercial matters at Divisional Level; Monitoring Ticket Checking activities at Divisional level and earnings therefrom; Organising magisterial raids to check ticket-less travel; Personnel Management of all Commercial Staff.

Outstanding Achievement: Pioneering work was done for the starting of India’s first Shatabdi Express Train between New Delhi and Jhansi.

September 1986 – September 1987 (1 year 1 month)

Work Profile: Assistance in Policy Formulation; Management of Railway Stations from commercial perspective; Conceptualising Passenger Amenity Works; Employing Strategies to increase Commercial Earnings.

Outstanding Achievement: The proposal for a reverse Deccan Queen was conceptualised, which later resulted in substantial recurring earnings apart from becoming a passenger convenience and long term contribution as Indrani Express Train.

January 1983 – August 1983 (8 months)

Marketing of petroleum products.